Terms of Service

1. Acceptance of these Terms

By creating an account, purchasing a subscription, requesting demo access, or otherwise using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Service.

2. Definitions

• “Account” means the account you register to access the Service.
• “Admin Panel” and “Client Portal” mean, respectively, the administrative and end-customer-facing interfaces of the Service (each has separate credentials).
• “Customer Data” means data, including your own customers’ records and billing information, that you submit to or store within the Service.
• “Subscription” means a paid plan providing access to the Service for a recurring period.
• “AI Features” means features that use automated or machine-learning systems, such as the client-portal knowledgebase question-and-answer feature.

3. Eligibility & accounts

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your Account, and you must notify us promptly of any unauthorized use. The Admin Panel and Client Portal use separate logins; you are responsible for managing access to each.

4. The service we provide

OrbisApp is a billing and automation platform for web hosting providers and SaaS businesses. It is provided as a hosted, cloud-based service. We may add, change, or discontinue features from time to time. We do not guarantee that the Service will be uninterrupted or error-free. Unless a separate written service-level agreement applies, the Service is provided without any uptime commitment.

5. Fees, billing & renewals

Payments for the Service are processed by our merchant of record, Paddle.com Market Limited (“Paddle”), which acts as the authorized reseller of the Service. Paddle handles order processing, payment collection, invoicing, and the calculation and remittance of applicable sales taxes and VAT. Your purchase is therefore also subject to Paddle’s buyer terms and privacy policy, in addition to these Terms.

Fees are described at the time of purchase and are payable in USD. A Subscription renews for successive periods equal to its original term, and renews automatically only if your account holds sufficient funds to cover the renewal at the renewal date. If your account does not have sufficient funds at that time, the Subscription will not renew automatically and may lapse, be suspended, or be cancelled. You can add funds to your account, or cancel, before the renewal date. Where funds are added to your account or otherwise charged through Paddle, Paddle processes that payment as described above.

Chargebacks and payment disputes. If you have a concern about a charge, please contact us first so we can resolve it. If you initiate a chargeback, payment reversal, or dispute of a charge that is valid under these Terms, we or Paddle may treat it as an unjustified dispute. You remain responsible for the disputed amount and for any chargeback or dispute fees we or Paddle incur as a result, which we may set off against your account balance, returning any remaining balance to you after that set-off. We may suspend your account and access to the Service while the dispute is pending. Where a chargeback is unjustified, fraudulent, or made in bad faith (as determined by us acting reasonably), we reserve the right to permanently close your account and terminate the Service immediately under Section 17, without a cure period and with loss of any remaining access. Nothing in this section limits your right to a refund under our Refund Policy or any right you cannot waive under applicable law.

6. Demo access & free trials

We may offer demo access or a free trial so you can evaluate the Service. Demo and trial access is provided “as is,” may be limited to single demo account with no ability to save settings, and data reset every 24 hour, and may be modified or withdrawn at any time. You may not abuse demo or trial access, for example by creating multiple accounts to circumvent trial limits or rate limits.

7. Cancellations & refunds

You may cancel your Subscription at any time; when you cancel, you can choose for cancellation to take effect immediately or at the end of the current billing period. A Subscription may also end automatically if your account does not have sufficient funds to renew. Refund eligibility is governed by our Refund Policy, which forms part of these Terms.

8. Acceptable use

You agree not to, and not to permit others to:

• use the Service for any unlawful, fraudulent, or abusive purpose;
• send spam or unsolicited communications, or violate anti-spam or consumer-protection laws;
• upload or distribute malware, or interfere with the integrity or performance of the Service;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• reverse engineer, decompile, or circumvent technical limitations or rate limits, except to the extent this restriction is prohibited by applicable law;
• resell, sublicense, or provide access to the Service to third parties.

We may investigate suspected violations and cooperate with law enforcement where appropriate.

9. Your data & ownership

As between you and OrbisApp, you retain all rights in your Customer Data. You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. Because OrbisApp stores billing and client records that belong to you and your own customers, we will make your Customer Data available for export during your Subscription and for a period of 30 days after termination, after which we may delete it in the ordinary course, subject to legal retention obligations. This post-termination export period does not apply where we terminate your account for cause — including for an unjustified, fraudulent, or bad-faith chargeback — in which case access may end immediately.

10. AI-assisted features

The Service includes AI Features, such as the client-portal “Ask AI” feature, which generates answers grounded in your knowledgebase content. Ask AI routes the questions submitted to it through our servers to the AI provider you select and configure in your account; you are responsible for the provider you choose, its terms, and any data transfers its use involves. AI-generated output may be inaccurate or incomplete, and you should not rely on it as a substitute for professional judgment; you are responsible for reviewing output before acting on it. Ask AI questions and responses are recorded in your account so you can review them, as described in our Privacy Policy. We do not use your Customer Data to train AI models. You must not use AI Features for any prohibited or high-risk purpose, or in a manner that violates applicable law, including the EU AI Act where relevant.

11. Third-party services

The Service may integrate with third-party services such as payment gateways, domain registrars, and email providers. Your use of those services is governed by their own terms, and we are not responsible for third-party services or their availability.

12. Intellectual property

The Service, including all software, content, and the OrbisApp name and logo, is owned by OrbisApp or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription in accordance with these Terms. No rights are granted except as expressly stated.

13. Privacy

Our handling of personal data is described in our Privacy Policy. Where OrbisApp processes personal data on your behalf as part of the Service, that processing is governed by a data processing agreement available on request.

14. Warranty disclaimer

Except as expressly stated in these Terms, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service — including any indemnification obligations we have under these Terms — will not exceed the total fees you paid for the Service (including fees collected on our behalf by our merchant of record) in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, or for fraud.

16. Indemnification

You will indemnify and hold OrbisApp harmless from claims arising out of your Customer Data or your misuse of the Service in breach of these Terms. OrbisApp will indemnify you against third-party claims that the core Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual-property rights, subject to the limitations in these Terms, including the cap in Section 15 (Limitation of liability). The indemnifying party’s obligations are conditioned on prompt notice and reasonable cooperation.

17. Term, suspension & termination

These Terms apply for as long as you use the Service. Either party may terminate for material breach that remains uncured after 30 days’ written notice. We may suspend or terminate access immediately for non-payment, violation of the Acceptable Use section, security risk, or to comply with law. Sections that by their nature should survive termination will survive.

18. Export control & sanctions

You represent that you are not located in, and will not use the Service in, a country or by a person subject to applicable sanctions or export-control restrictions, and that you will comply with all applicable export-control and sanctions laws.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email or an in-app notice before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20. Governing law & disputes

These Terms are governed by the laws of Pakistan, without regard to its conflict-of-laws rules. The parties submit to the competent courts of Pakistan for the resolution of disputes, except that either party may seek injunctive relief where available.

21. General provisions

These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and OrbisApp regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control (force majeure).

22. Contact

Questions about these Terms can be sent to info@orbisapp.net or through the Contact form.